Frequently asked questions
How much does it cost?
Your cost will likely be different from your neighbors. Since we charge by the square foot, even two Living rooms with the exact same dimensions could vary in price depending on whether the room is empty, or we are cleaning around furniture. Please call for an over the phone estimate. The only extra charge we have beyond items cleaned is pet urine treatment. You can also email us your info if you prefer.
Can you guarantee pet urine odor removal?
The short answer is yes.
The long answer is, we do not guarantee pet urine odor removal if you;
1.Still have ANY pets in the home.
2. After meeting #1's criteria, we pull up the carpet, replace the pad, clean and seal the sub floor, replace tac strips if necessary and pad, and deep clean both sides with professional strength enzyme deodorizers and releasing agents.
The cost of this service could be comparable to replacing the carpet.
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Deodorizers are also made for humans. Animals don't care if carpet smells like urine, and they can tell how old a dog was that peed on a tree two days ago. That is why there is nothing that exists on earth can can actually make it so your pet won't pee in the same spot again.
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How long will it take to dry?
Usually within 24 hours. This means if we leave your home at 5pm, it could be damp until around 5pm the next day. I do extra dry passes with the wand and use multiple air movers to help accelerate drying, but all I can do is get it started, once I leave it is up to you.
Things you can do to accelerate drying are;
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1. Beg borrow, or steal fans and use them starting in the areas you want dry first, moving them every couple of hours.
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2. 75 degrees is the best overall drying temperature, so if it is winter, turn your heat up, if it is summer, either open the windows, or turn the air on at or above 70 degrees.
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3. Turn on your furnace fan, and ceiling fans.
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4. Use a dehumidifier.
Do you accept Credit Cards?
Big Red Carpet Care accepts all major credit cards, cash, checks, and ACH payments. You can even create a customer portal to save time on our next visit. We do not accept Venmo, PayPal, or other money apps.
Are there any discounts?
We do offer a 10% discount if you either;
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1. Have me move less than 3 pieces of furniture.
2. Are an Ottawa County Veteran with the Honor Rewards Program.
3. Are a commercial account that goes on a recurring schedule.
What is carpet protector, and how does it work?
Think of your carpet like a non stick cook pan. When you get a new non stick cook pan, that coating doesn't keep the pan from getting dirty, but does make it clean up very easily. No matter how careful you are with those pans, the coating eventually gets scratched off the surface, and they are not so non stick anymore. Your carpet also comes with a similar non stick coating when it is new, it serves the same purpose, and just like the pans, it wears off over time. The best time to replace it is directly after the carpet is cleaned, because all soil and debris that can be removed has been, and the surface tension on the carpet has been broken.